1 reviews | Active since Sept 2023
Horrible experience. I feel helpless and the insurance is very relaxed. I’m walking to work everyday while paying instalment, insurance premium of the car I’m not driving 😩
I submitted the claim on 29 June 3023...approved on 14 July…the car was taken from storage to panel beaters for repairs on 04 August. So far it’s 3 months and the repairs haven’t started. From 14 July I was calling everyday for the insurance to take the car for repairs up to 04 August when the car was delivered to the repairer where the car is now 22 September 2023 and no repairs have been started. The claim process was horrible, all documents were submitted but the insurance caused delays..after approval more delays also for the car to be taken to the repairer…the panel beaters haven’t started the repairs, always talking stories & excuses and the insurance is failing me again😩. I have been walking to work for 3 months now, car hire was only 30 days, pineapple 🍍 have disappointed me I had high hopes. Disappointed ☹️ and still waiting for the repairs to start. From 14 july - 22 September still no repairs 😩
Hello, I'm Thulile and I'm responsible for managing customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I would genuinely appreciate the opportunity to help. Kindly grant me some time to look into this matter and escalate it on your behalf. It's important to note that the service you received is not up to our usual standards, and we feel ashamed about it. However, please rest assured that I will address this issue and work towards finding a solution🙏.
Hello, I'm Thulile and I'm responsible for managing customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I would genuinely appreciate the opportunity to help. Kindly grant me some time to look into this matter and escalate it on your behalf. It's important to note that the service you received is not up to our usual standards, and we feel ashamed about it. However, please rest assured that I will address this issue and work towards finding a solution🙏.
We sincerely apologize for the lack of communication regarding your claim. It is regrettable that nobody has reached out to you yet. We immediately escalated your case on Friday to ensure that you would receive the necessary assistance. We understand your frustration, and please rest assured that we will thoroughly investigate this matter and escalate it again. Our main priority is to provide you with a resolution promptly. We deeply regret the inconvenience caused and extend our sincere apologies for the service you have received thus far.
We sincerely apologize for the lack of communication regarding your claim. It is regrettable that nobody has reached out to you yet. We immediately escalated your case on Friday to ensure that you would receive the necessary assistance. We understand your frustration, and please rest assured that we will thoroughly investigate this matter and escalate it again. Our main priority is to provide you with a resolution promptly. We deeply regret the inconvenience caused and extend our sincere apologies for the service you have received thus far.