UH
Unarine H
1 reviews | Active since Sept 2023
11 Oct 2023, 16:11
Horrible experience
It’s been 4 months since the now and my car still at the Panelbeaters, When I complain the insurance says there’s nothing they can do I must be patient. I wonder if these other reviews are genuine because this insurance seems not to care about my suffering. 4 months of paying car instalment and insurance for the car I’m not driving 😩. It seems as It will go up to six months as the insurance seems not to care, worse insurance they don’t even deserve a star. There is no peace of mind.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
12 Oct 2023, 07:52Hi Unarine Hamisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply12 Oct 2023, 07:52
Official
Hi Unarine Hamisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.