ZK
Zandile K
1 reviews | Active since Sept 2026
16 Sept 2026, 09:03
Horrible experience
The worst experience I have received at pineapple as a 1st time car owner and yet they are still holding my funds, they promised to refund me within 7-10 days since the 25th of August 2026, I would recommend anyone to use their service, they don't respond to emails while they do not have a contact number.
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Replies (2)
Pineapple Insurance's replyOfficial
16 Sept 2026, 09:11Hi Zandile,
We sincerely apologize for the frustration you have encountered regarding your refund delay and communication issues, and we are eager to help you.
Please understand that the service you received is not up to our usual standards, and we aim to improve your experience with us as a first-time car owner. Kindly grant us some time to thoroughly investigate and escalate this matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply16 Sept 2026, 09:11
Official
Hi Zandile,
We sincerely apologize for the frustration you have encountered regarding your refund delay and communication issues, and we are eager to help you.
Please understand that the service you received is not up to our usual standards, and we aim to improve your experience with us as a first-time car owner. Kindly grant us some time to thoroughly investigate and escalate this matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
ZK
Zandile K's updateReviewer Update
16 Sept 2026, 09:26I will be waiting for the prompt response
ZK
Zandile K's update16 Sept 2026, 09:26
Reviewer Update
I will be waiting for the prompt response