Horrible customer service for the second time

Horrible customer service for the second time. I tried more than 3 times to submit a simplee windscreen claim on the app, the app wont submit. It is faulty and useless. Had a chat with bot and emailed. Still have not logged my claim. This is disgusting service. The last time I sent a query I was only answered after 7 days and the reason was that my email was lost in their system. Now I nees the service that I am paying for every month without fail ; all I get is frustration and no service.