LM
Luminescence M
1 reviews | Active since Nov 2024
27 Nov 2024, 15:48
Horrible customer service
I submitted a claim on 15/11/2024. Till today my claim has not been approved and I’ve been calling everyday for the past 12 days. The claims process and service is very poor, I am beyond disappointed.
This is soo frustrating, I am now without my car for 12 days. Such an inconvenience. I don’t know what to do anymore, Pineapple insurance does not even reply to my texts on WhatsApp. Calls are not answered, I am forever on hold.
Pineapple ended up doubling my access and what I went through for the past 2 weeks was for nothing. I now have to pay for everything myself. Would not recommend it to anyone.
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Pineapple Insurance's replyOfficial
27 Nov 2024, 15:53Hi Luminescence M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Nov 2024, 15:53
Official
Hi Luminescence M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.