Horrible customer service

I have insured my car with Pineapple Insurance for almost 2 years and on the 17th December 2022 I got involved in an accident and I lodged a claim with the insurance. After they requested documentation and evidence that’s worse than signing for the insurance policy they have gone quiet on my claim. It has been a full month since I lodged the claim and to this day I have no feedback and I don’t even know what I’m still paying for because I’m still debited. To say their customer service is trash is an understatement and I don’t wish anyone to sign up with this insurance. I’m frustrated and totally regret signing up with them. There is no call centre and messages on their app and on WhatsApp go unanswered