1 reviews | Active since Jun 2016
Horrible customer service
I have repeated asked for a resolution on my matter which started on March 20 when I noticed that you guys had loaded car insurance as a credit product. This has made my building loan process extremely strenious as the amount of R1967 has affected my affordability.
My calls have never been responded to, my emails and Hello Peter complaints have been ignored. No one seemingly knows why car insurance which I cancelled in March is reflecting as a debt product up until today.
I have no escalated this matter to the Ombuds (ref: 230910_DUZIQ) and my lawyers will be taking this on as well. Your customer service is absolutely appalling and you should be ashamed at your incompetencies.
I have advised no less than 5 close friends and family to never ever take insurance with you guys and will continue to do so on every social media platform or forum I can.
How hard is it to send a letter confirming that you messed up and to correct my credit profile!? Unbelievable!
If you dare delete this review like you did my last, I have taken a screenshot of it and will share it repeatedly on every social media and review platform until you sort out the mess you've created for me.
My name is Thulile, and I am responsible for handling all customer inquiries and complaints at Pineapple. I want to sincerely apologize for the frustration you have endured, and I genuinely want to help. Kindly grant me the necessary time to investigate and escalate your query. My aim is to provide you with the assistance you need and ensure a speedy resolution.
My name is Thulile, and I am responsible for handling all customer inquiries and complaints at Pineapple. I want to sincerely apologize for the frustration you have endured, and I genuinely want to help. Kindly grant me the necessary time to investigate and escalate your query. My aim is to provide you with the assistance you need and ensure a speedy resolution.