Horrible Claims Process

I have never been so disappointed in an insurance company like I am at the moment. I was involved in an accident beginning of this month. I wasn't assisted for the first 4 days after my accident. When I finally got some sort of assistance I was told my car was written off. Then I was told an assessor will be in contact. It's the 21st Of April and still I don't know what happening. I called the claims department they kept telling me about their assessor and I told them that he is forever busy and doesn't take my calls when I call him. I was assured someone will get back to me but no one ever got back to me. Is this how you treat your customers? When one joined Pinapple one didn't know that they are walking into a nightmare of an insurance company. I am even thinking of taking it up with Consumer Court because I feel undone by this experience