HORRIBLE CLAIMS EXPERIENCE

I've had the most horrible experience so far. My vehicle got damaged in the floods on 30/11/2025, and to date the vehicle has not been assessed. Vehicle was towed same day to the assessment center- Renew It in Bedfordview, i lodged my claim the following day- 01/12/2025, I submitted all the necessary documents for the claim validation, but nothing has been done. I was called by an FNOL agent , claims consultant, senior validator, and assessor, all confirming the same details, this is on three different days! Working in the insurance space myself, i do not understand why it takes so long to validate a flood claim, when all insurance companies are aware of the Catastrophe that we experienced in the East Rand on 20/11/2025. Only today is the Assessor telling me that a "specialist" will need to be appointed to go assess the vehicle. This is 7 days later! The car is still at the assessment centre and no assessment has been done. 3 people "validating" one claim- a flood/ water damage claim...The service received is appalling to say the least!