NM
Ntsaki M
1 reviews | Active since Mar 2021
04 Mar 2021, 16:17
Horrible Claim Process
Not happy with the claiming process, submitted my claim on the 18th of Feb 2021 and got response on the 24th Feb that an assessor would collect my phone and I'm still waiting! Even after asking for assistance and an update all I get told is they'll look into it and get back to me. I'm really not happy with this process, Pineapple is very affordable but I'm currently thinking it's not worth it if this is the process when claiming
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Replies (1)
Pineapple Insurance's replyOfficial
04 Mar 2021, 17:01Hi Ntsaki
This is really embarrassing. We are so sorry to hear about your experience.
Thank you so much for letting us know. We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
This is really embarrassing. We are so sorry to hear about your experience.
Thank you so much for letting us know. We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply04 Mar 2021, 17:01
Official
Hi Ntsaki
This is really embarrassing. We are so sorry to hear about your experience.
Thank you so much for letting us know. We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
This is really embarrassing. We are so sorry to hear about your experience.
Thank you so much for letting us know. We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team