MN
Munene N
1 reviews | Active since Jan 2022
01 Oct 2024, 22:17
Horrible claim
I was involve in a car accident earlier last month ,did a claim with pineapple, after submitting all the documents, I was told the process takes max 2-3weeks I was very shocked as it's not the 1st time having an Insurance.....still today I'm waiting for the claim to be approved, today I was told to confirm everything that has happened the day of the accident which I have already done it multiple times the past few weeks but its never enough for them ...we are now on the 4th week and apparently managers are forever in a meeting, you are not even allowed to speak to 1 of the managers.
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Pineapple Insurance's replyOfficial
02 Oct 2024, 07:38Hi Munene
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 Oct 2024, 07:38
Official
Hi Munene
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.