Horrible and biggest mistake of my life was joining this insurer, they lost my vehicle ownership documents in the mist

The biggest mistake of my life was joining pineapple insurance as my insurance, they don't care about their clients at all. You will be involved in an accident stressing about your health and still have to stress about your insurance. because tell me why claim was approved more than a week ago and still nothing has been done of accident that more than a month ago now!! You guys don't care about us at all you are causing problems and stress for us as your clients!!