Horrible
I had THE worst experience I have ever had in a service based business and I am in this game too. I took out insurance with Pineapple last year. They decided without my acceptance and knowledge to increase my excess to R 7500. I was livid and considered cancelling my policy and finding another supplier but insurance as we all know is a mission so I stayed and I asked them not to cancel my policy. They forgot to reinstate the policy and when I had a claim in October, they said I wasn't covered. They they found the evidence of my requesting a reinstatement at R 4000 excess. It took 4 months to resolve and finally when it came to the claim they said I have an excess of R 18 000. What a disgrace. Never again. I have asked them now to cancel my policy and my debit order over 2 weeks ago and still have no feedback.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.