Horrible

I’m so irate and grossed out by the kind of service Pineapple has subjected me to. 1. these guys had the audacity to assess the damage to my car virtually, i basically did the work for them because they just won’t send an assessor. 2. As part of the claiming process, which i was not aware of, they asked me, who is freshly triggered by the accident, to draw down a sketch of how the accident transpired, why would you subject a victim to reliving such a traumatic experience? astounding, my heart broke i am still in disbelief, words fail me, but i abided anyway. As if that was not enough, they blatantly refuted my claim, sure because i had two extra excesses i had knew nothing about, taking my payable excess to a whooping R18 000 rands because i’m a new driver with a license not older than six months as well as that i had a claim within the first six months of taking up the insurance policy. Further advised that i fix the vehicle myself, stating that the cost to fix amounts to R14 000, less than the payable excess (which is untrue because the quote i did myself just for just the body parts amounts to R13 000 and some odds excluding strip and assemble, had they sent an assessor they would’ve been accurate in their assessment). I requested a list of accredited panel beaters they work with, till today. I sent an email request for immediate cancellation of the policy, to be effected on 17/10/2024, they’re giving me a runaround. Mind you my monthly installment is R1781.00, goes off on the 20th. They have deducted, i want my money. Let’s see if they will refund me. I feel like i’ve been in a relationship with a narcissist and abuser. I’ve been treated like trash. They lacked empathy in handling my claim. I want nothing to do with them.