L
Lungisani
1 reviews | Active since Nov 2023
12 Aug 2024, 12:17
Highly don’t recommend pineapple insurance
I took out car insurance with pineapple last year in November, they said one of their benefits is that if you drive less 300KM per month you get a certain percentage of your premium back. They had a device to monitor the KMs installed on my car. I cancelled the insurance and they said the device is sorted there’s no need to take it but now I’m receiving invoices from tracker for that device.
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Pineapple Insurance's replyOfficial
12 Aug 2024, 12:29Hi Lungisani.👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply12 Aug 2024, 12:29
Official
Hi Lungisani.👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.