JN
Jannie N
1 reviews | Active since Dec 2014
01 Oct 2023, 13:31
Hi There , How can you send this to me on a sunday morning ?? This was never mentioned to me 2 weeks ago , my first premium went off to be covered from 1 st October 2023
Hi There , How can you send this to me on a sunday morning ?? This was never mentioned to me 2 weeks ago , my first premium went off to be covered from 1 st October 2023 . To my surprise !! Who is going to carry the cost ? Pineapple: Hi Jannie Van Niekerk,it's a requirement for policy *** to have a tracking device with ****** Vehicle Recovery capability installed in your insured car. Cover for Theft/Hijacking/Attempted theft/hijacking is excluded until a tracking device is installed and confirmed with us. Queries:*** FSPandIns. TandCs. No one is answering the number for Queries !!! I will look for another insurance ! Sent from my iPhone Jannie van Niekerk ***
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Pineapple Insurance's replyOfficial
02 Oct 2023, 07:47Hi Jannie van Niekerk👋,
My name is Thulile and my role at Pineapple is to address any customer inquiries and concerns. I sincerely apologize for your frustration, and I would be more than willing to help you. Kindly grant me some time to look into the matter and take appropriate steps for a quick resolution on your behalf. Please be informed that the level of service you received is not in line with our usual standards🙏.
Pineapple Insurance's reply02 Oct 2023, 07:47
Official
Hi Jannie van Niekerk👋,
My name is Thulile and my role at Pineapple is to address any customer inquiries and concerns. I sincerely apologize for your frustration, and I would be more than willing to help you. Kindly grant me some time to look into the matter and take appropriate steps for a quick resolution on your behalf. Please be informed that the level of service you received is not in line with our usual standards🙏.