ET
Ethel T
1 reviews | Active since Aug 2024
04 Dec 2025, 12:27
Hi have been waiting for 3 days for an agent to contact me regarding options to update my cover it is now Thursday still no response
Hi have been waiting for 3 days for an agent to contact me regarding options to update my cover it is now Thursday still no response. I need to speak to a human not use the app. Awaiting a call from a human not a robot. ETHEL LESAR *** CHANGES TO COVER OF POLICY NO. ***
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Pineapple Insurance's replyOfficial
04 Dec 2025, 13:01Hi Ethel Tennant👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply04 Dec 2025, 13:01
Official
Hi Ethel Tennant👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍