Headphones Claim

**** **** ****!!! Take your headphones to a reputable service provider they said, I have tried 5 different shops and non repair headphones. I contacted pineapple insurance and explained the matter to them and asked them which service provider do they recommend. This was their response: "We have assigned a company by the name Assesstech to call and arrange a collection date, Kind Regards" (Why did they not assign the company from the word go?). Bridget (The consultant) ended our conversation without telling me when or by when will Assesstech contact me. I am still waiting