HEADACHE INSTEAD OF PEACE OF MIND

I have two policies with Pineapple and when I added my second car, I was debited 3 times instead of the two cars and my debit order dated was incorrect. I called in 2 weeks ago and spoke to Wandile who assured me that it was a mistake on their end, Wandile asked me to send my bank statement which I did same time and he told me that the refund will be sent back within 7 working days and that the correct debit order date will be updated. It is now two weeks; I sent an email to him and there's no response; I called in again and I asked for a manager who then told me that there was no refund request and non was done on my account!! To make matters worse my debit order date was not changed/my home address was not changed as requested - The manager transferred me to retentions to further provide discount as I was up for renewal - My address was then only updated and the premium increased, I asked the retentions agent Sbongile Mashego as to why there's such a drastic change as I LITTERALLY MOVED NEXT DOOR!! IN A MORE SECURED PLACE and she said she doesn't know why, I asked her to refer to her manager and he also did not know. I asked if she could escalate this to their underwriters to tell me why the premium increased that much and I am yet to receive feedback. I am so close to removing my cars from his company because it's really bad with customer service and my policies are all messed up and wrong! WOULD NOT RECOMMEND.