MM
Mbali M
1 reviews | Active since Aug 2019
04 Jun 2024, 01:05
Hard to cancel
Hi I was excited to join pineapple signed up and got my wallet filled but there’s errors everywhere on the app which is a red flag for me so I’m trying to cancel my insurance and everywhere I go on the app I’m getting an error. I have pictures as evidence. Please assist Please assist
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
04 Jun 2024, 07:13Hi Mbali MaKhosazana👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Jun 2024, 07:13
Official
Hi Mbali MaKhosazana👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
MM
Mbali M's updateReviewer Update
04 Jun 2024, 08:38Hi Thulile,
Thank you for the speedy response. Floyd is in contact with me via email. I will continue to engage with him for further assistance.
Regards,
Thank you for the speedy response. Floyd is in contact with me via email. I will continue to engage with him for further assistance.
Regards,
MM
Mbali M's update04 Jun 2024, 08:38
Reviewer Update
Hi Thulile,
Thank you for the speedy response. Floyd is in contact with me via email. I will continue to engage with him for further assistance.
Regards,
Thank you for the speedy response. Floyd is in contact with me via email. I will continue to engage with him for further assistance.
Regards,
Pineapple Insurance's replyOfficial
04 Jun 2024, 09:25You are welcome Mbali😊.
Pineapple Insurance's reply04 Jun 2024, 09:25
Official
You are welcome Mbali😊.