EG
Eddie G
1 reviews | Active since Oct 2017
28 Dec 2024, 17:08
Harassment! Poor Management!
This must be the worst insurance company I have ever dealt with. I had insurance with them for half a day. I took out insurance with them for a 1995 cti golf which they insured at 'rerail'. According to them the retail was just over 8k!!! Then upon seeing this I cancelled the insurance and went with someone who's retail figures were correct and a way lower access. Now after almost 2 months of this being cancelled, I am still being HARASSED to do the prep inspection. Mail after mail and WhatsApp after WhatsApp! N.B. Pineapple!!!! MY POLICIY IS CANCELLED!!!!
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Pineapple Insurance's replyOfficial
29 Dec 2024, 06:56Hi Eddie Gooding
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply29 Dec 2024, 06:56
Official
Hi Eddie Gooding
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.