1 reviews | Active since Jul 2025
Harassed Over False Non-Payment Despite Proof Provided - Extremely Poor Service
I am extremely disappointed with Pineapple Insurance. On 27 June 2025, my premium of R739.45 was successfully debited from my account. Later the same day, they attempted to take the same amount again, which failed because the funds had already been used for the first debit.
Even after providing my bank statement as proof, I am still receiving constant calls and messages falsely claiming non-payment and threatening me with a R50 penalty fee. My requests for a proper resolution have been ignored.
This is harassment and completely unacceptable from an insurance provider. I seem like I'll have to escalate the matter to the Financial Sector Conduct Authority (FSCA) for intervention. Pineapple Insurance needs to urgently correct this error and stop harassing me.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Thank you for your response.
I appreciate that you are looking into the matter. However, I want to stress the urgency and seriousness of this issue. I have already provided all the required proof of payment, yet I continue to receive messages and calls claiming non-payment. This is creating unnecessary stress and reflects poorly on your internal processes.
Please keep me updated with progress on the escalation and confirm when my account will be corrected and the recollection fee reversed. I also request written confirmation once the issue is resolved.
I trust this will now be handled swiftly and accurately.
Thank you for your response.
I appreciate that you are looking into the matter. However, I want to stress the urgency and seriousness of this issue. I have already provided all the required proof of payment, yet I continue to receive messages and calls claiming non-payment. This is creating unnecessary stress and reflects poorly on your internal processes.
Please keep me updated with progress on the escalation and confirm when my account will be corrected and the recollection fee reversed. I also request written confirmation once the issue is resolved.
I trust this will now be handled swiftly and accurately.