BB
Bernard B
1 reviews | Active since Sept 2015
04 Dec 2023, 15:00
Harassed by phonecalls
I tried to sign up, but they were more expensive than current insurance.
Despite sending multiple messages, they KEEP phoning me multiple times a day.
Surely that's harassment?
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
04 Dec 2023, 15:07Hi Neels Botha👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please note that we have removed your details from our database🙏.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please note that we have removed your details from our database🙏.
Pineapple Insurance's reply04 Dec 2023, 15:07
Official
Hi Neels Botha👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please note that we have removed your details from our database🙏.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please note that we have removed your details from our database🙏.
BB
Bernard B's updateReviewer Update
04 Dec 2023, 15:33Thanks - another call from you guys and I will have to lay a complaint.
BB
Bernard B's update04 Dec 2023, 15:33
Reviewer Update
Thanks - another call from you guys and I will have to lay a complaint.
Pineapple Insurance's replyOfficial
04 Dec 2023, 15:45You should not receive any calls from us now that we removed your details from our database. Again, I apologize for the inconvenience🙏.
Pineapple Insurance's reply04 Dec 2023, 15:45
Official
You should not receive any calls from us now that we removed your details from our database. Again, I apologize for the inconvenience🙏.
BB
Bernard B's updateReviewer Update
05 Dec 2023, 16:35So, the fact that I still received two calls today determined that was a LIE.
So do we go to the FAIS ombudsman, the FSCA, Insurance Ombud, ARB or NCC?
So do we go to the FAIS ombudsman, the FSCA, Insurance Ombud, ARB or NCC?
BB
Bernard B's update05 Dec 2023, 16:35
Reviewer Update
So, the fact that I still received two calls today determined that was a LIE.
So do we go to the FAIS ombudsman, the FSCA, Insurance Ombud, ARB or NCC?
So do we go to the FAIS ombudsman, the FSCA, Insurance Ombud, ARB or NCC?
Pineapple Insurance's replyOfficial
05 Dec 2023, 16:43We sincerely apologize for any inconvenience caused. Although your details were removed from our database, there was an oversight in removing your number from our call list since it was already in the system. We have rectified this by immediately adding your number to the do-not-call list to ensure you do not receive any further unwanted calls. We appreciate your understanding and apologize once again for any disturbance this may have caused.
Pineapple Insurance's reply05 Dec 2023, 16:43
Official
We sincerely apologize for any inconvenience caused. Although your details were removed from our database, there was an oversight in removing your number from our call list since it was already in the system. We have rectified this by immediately adding your number to the do-not-call list to ensure you do not receive any further unwanted calls. We appreciate your understanding and apologize once again for any disturbance this may have caused.