Happy ending to a sad situation

The initial process started off well. My claim was approved and I had to pay the excess to the repairer. After not receiving any update from the repairer, I called them only to find that they found more damage on the vehicle and Pineapple has deemed the car a Wright off. When I called Pineapple, the consultants could only see the initial approval and would email the Assessors for an update. I called weekly requesting an update and I kept getting the same responses until I got through to Mervin Simba who was the first person to take my frustration seriously. I was eventually handed over to Thandeka Mpungose, who tried to help but was seemingly impatient and a bit forceful in her interactions with me. They I was handed over to Erine Johnson who has been an absolute gem in handling my case, she would give me calls to update me on what's happening and how far things are. My claim is now settled all thanks to Erine Johnson and Mervin Simba who took me seriously from the moment I interacted with them. They were the saving grace to what could have turned out to be a frightful experience with Pineapple.

1000 stars to you Erine Johnson