Great service

I have been with Pineapple for just a little over 7 months. I insured my new Samsung A51. Unfortunately on the 24 May my cellphone fell in the toilet. On the 25 May I submitted my claim on the App. From day 1, Philadelphia has been in contact with me every step of my claim. She'd always check in to notify me of the process e.g claim received in progress of review. A day after I submitted my claim, I was notified that they appointed Device Doctor to assess my cellphone. The following day the cellphone was collected via courier, and subsequently my claim approved. The turnaround time for my claim being approved, assessment concluded and repair of my cellphone took just a little over 2weeks. I'm informed my device is repaired and will be delivered to me tomorrow (10 June)I'm really impressed by the speedy service and the professionalism of both Pineapple and the Device Doctor. Big thanks to Philadelphia for always keeping in touch and responding to my queries.