TMt
Thanduxolo Mbhele thando.arer
1 reviews | Active since Jan 2025
21 Aug 2025, 14:37
Great service by Kaelin, he/she tried her best
Great service by Kaelin, he/she tried her best. However the company Pineapple seems dodge to me, they say my debit has gone up therefore they debited me extra, but after further investigation they find out it actually went down, and they just returning the extra they had debited me and not paying me back the difference . If price goes up they debit extra but if price goes down they dont give back the difference. Very dodge
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Pineapple Insurance's replyOfficial
21 Aug 2025, 15:07Hi Thanduxolo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply21 Aug 2025, 15:07
Official
Hi Thanduxolo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍