Great Sale - Zero Retention Care

I'd previously spoken highly of them - at the time I'd just gotten cover and they facilitated tracking device installation. They only use WhatsApp and email as communication methods - which in theory is convenient. I've had over two months of non engagement from them; no acknowledgement - only to be informed that requested change was actioned but I wasn't provided copy of the adjustment - in premium and documentation. The kind of thing they would tomorrow reject my claim for not having.

Both consultants (incl. retention) I've spoken to are nonchalant, and quick to action cancellation when I enquired about it.