GREAT AT ATTRACTING CUSTOMES ABSOLUTE DISGRACE IN ASSISTING THEM

fter paying my premiums as required, I was involved in a motor vehicle accident caused entirely by a third party. I immediately comp**** with all required procedures by completing the police report, submitting witness contact details, and notifying your offices on the same day.

It has now been three weeks, and I have received no meaningful or valid feedback regarding my claim. The only response I continue to receive is that the matter is “under review,” with no timelines, clarity, or progress updates.

Over the past two weeks, I have contacted your offices more than 11 times, yet each call results in the same response — that someone will “follow up.” Unfortunately, no follow-up has taken place.

At this point, it appears that more effort is being placed on finding reasons not to process or cover the claim rather than actively resolving it. This level of service is unacceptable, especially considering how efficient and responsive the process was when signing up as a customer.