L
Lizette
1 reviews | Active since Feb 2025
05 May 2026, 16:39
Frustration
Changed my bank details, debit order is deducting from the new bank but not cancelled at the previous bank. After numerous calls screenshots and emails, no sucsess. Pineapple just cant stop the old debit order. Paying bank charges and getting emails from pineapple of unpaid debit order. Very frustrating, no one able to assist. Thinking of cancelling.
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Replies (1)
Pineapple Insurance's replyOfficial
05 May 2026, 17:38Hi Lizette👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply05 May 2026, 17:38
Official
Hi Lizette👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍