CM
Cuma M
1 reviews | Active since Jul 2014
04 Aug 2020, 12:47
Frustrating claim process
I submitted a claim on Friday 31/07/2020 then a lady by the name Bidget contacted me on Monday morning around 8am requesting supporting documents, I rep**** immediately seeking clarity but she only got back to me after 15:00 & I rep**** then she never got back to me again its Tuesday 12:45 the messages are still saying "not seen yet"
I was never asked for invoices when I insured my stuff & I clearly indicated that I bought my things 2nd hand but now they want invoices that I do not have.
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Replies (2)
Pineapple Insurance's replyOfficial
04 Aug 2020, 13:07Hi Cuma,
We apologize for the inconvenience here and for the levels of support you have received, this is not upto our standards and we will look into it!
With regards to proof of ownership, even pictures of the box will suffice - however the claims team will be in touch with you to provide next steps.
Kind regards,
Pineapple Team
We apologize for the inconvenience here and for the levels of support you have received, this is not upto our standards and we will look into it!
With regards to proof of ownership, even pictures of the box will suffice - however the claims team will be in touch with you to provide next steps.
Kind regards,
Pineapple Team
Best regards,
Pineapple Insurance's reply04 Aug 2020, 13:07
Official
Hi Cuma,
We apologize for the inconvenience here and for the levels of support you have received, this is not upto our standards and we will look into it!
With regards to proof of ownership, even pictures of the box will suffice - however the claims team will be in touch with you to provide next steps.
Kind regards,
Pineapple Team
We apologize for the inconvenience here and for the levels of support you have received, this is not upto our standards and we will look into it!
With regards to proof of ownership, even pictures of the box will suffice - however the claims team will be in touch with you to provide next steps.
Kind regards,
Pineapple Team
Best regards,
CM
Cuma M's updateReviewer Update
04 Aug 2020, 13:10Thank you
CM
Cuma M's update04 Aug 2020, 13:10
Reviewer Update
Thank you