AM
Aretha M
1 reviews | Active since Jun 2012
27 Nov 2023, 16:57
Frustrating claim process
It's been over a month since i've logged aclaim with you guys and till today there hasn't been any feedback instead back and forth questions and requests for information i have already submitted. Surely it cannot take more than a month to evaluate a claim. Your service is unacceptable and frustrating to clients who pay for insurance with the hoping of receiving the service when the time comes. I have sent numerous follow ups and it is evident that you have no intention of processing my claim. You will be hearing from my legal represantatives. I cannot be paying for a service i'm not getting that is *****. I'm reliant on my vehicle to get around and the longer this vehicle is stationed and not moving is causing damage to other components which i will have to repair from my own pocker because you will not cover that.
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
28 Nov 2023, 07:39Hi Aretha Makgoo👋,
Please take note that the policyholder was contacted three times yesterday but was not reachable. Kindly request that they check their emails and provide us with an alternative contact number that we can use to reach them. It is important to establish effective communication to address their concerns and provide the necessary assistance. Thank you for your attention to this matter and prompt action in resolving the issue.
Please take note that the policyholder was contacted three times yesterday but was not reachable. Kindly request that they check their emails and provide us with an alternative contact number that we can use to reach them. It is important to establish effective communication to address their concerns and provide the necessary assistance. Thank you for your attention to this matter and prompt action in resolving the issue.
Pineapple Insurance's reply28 Nov 2023, 07:39
Official
Hi Aretha Makgoo👋,
Please take note that the policyholder was contacted three times yesterday but was not reachable. Kindly request that they check their emails and provide us with an alternative contact number that we can use to reach them. It is important to establish effective communication to address their concerns and provide the necessary assistance. Thank you for your attention to this matter and prompt action in resolving the issue.
Please take note that the policyholder was contacted three times yesterday but was not reachable. Kindly request that they check their emails and provide us with an alternative contact number that we can use to reach them. It is important to establish effective communication to address their concerns and provide the necessary assistance. Thank you for your attention to this matter and prompt action in resolving the issue.
AM
Aretha M's updateReviewer Update
28 Nov 2023, 11:13This is ridiculous. You guys have been told countless times that due to nature of the work there is no access to phones and secondly have requested that any communication be send by email but you chose to ignore that. Please don’t undermine our intelligence like that. Effective communication line was communicated and you chose to disregard that. Furthermore all information has been submitted to you but you keep requesting this that has already been submitted. Do your job we cannot be going through this every time we need to claim from you.
AM
Aretha M's update28 Nov 2023, 11:13
Reviewer Update
This is ridiculous. You guys have been told countless times that due to nature of the work there is no access to phones and secondly have requested that any communication be send by email but you chose to ignore that. Please don’t undermine our intelligence like that. Effective communication line was communicated and you chose to disregard that. Furthermore all information has been submitted to you but you keep requesting this that has already been submitted. Do your job we cannot be going through this every time we need to claim from you.
AM
Aretha M's updateReviewer Update
28 Nov 2023, 19:04Funny how you’re quick to respond on complaints platforms but no response on emails and your useless chat bot.
Your silence is deafening and lack empathy for your clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hardly earned cash in terms of premiums collections month in and out without honouring your obligations 🚮🚮🚮🚮
Your silence is deafening and lack empathy for your clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hardly earned cash in terms of premiums collections month in and out without honouring your obligations 🚮🚮🚮🚮
AM
Aretha M's update28 Nov 2023, 19:04
Reviewer Update
Funny how you’re quick to respond on complaints platforms but no response on emails and your useless chat bot.
Your silence is deafening and lack empathy for your clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hardly earned cash in terms of premiums collections month in and out without honouring your obligations 🚮🚮🚮🚮
Your silence is deafening and lack empathy for your clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hardly earned cash in terms of premiums collections month in and out without honouring your obligations 🚮🚮🚮🚮
AM
Aretha M's updateReviewer Update
28 Nov 2023, 20:06It will be appreciated if you check your emails first before you come on this platform to provide useless feedback with the view of maintaining your reputation which is non existent.
AM
Aretha M's update28 Nov 2023, 20:06
Reviewer Update
It will be appreciated if you check your emails first before you come on this platform to provide useless feedback with the view of maintaining your reputation which is non existent.