SS
Success S
1 reviews | Active since May 2022
29 Aug 2024, 21:51
Frustrated claimant.
My car was scratched at a parking, I submitted a claim and provided them with the all documentation they requested. Once in a week I would get a message saying we are still looking at your claim and awaiting final validation since the 29th of July. Which proves to me that I didn't have any insurance ever since and i wonder what would have happened if my car was involved in a major accident. So I just want out, and my premium refunded coz I just cannot donate my hand earned cash.
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Pineapple Insurance's replyOfficial
30 Aug 2024, 07:12Hi Success 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Aug 2024, 07:12
Official
Hi Success 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.