TM
Thabo M
1 reviews | Active since Apr 2025
12 May 2026, 14:46
Frustrated and tired of back and forth with Pineapple
I'm very much frustrated, been with Pineapple for some time and now I was in an accident. They saying they wrote off but the guy helping me Mpho is taking me back and forth and seems like he doesn't want to help me with anything, instead he's just saying a whole lot of things that do not make sense to me... Can I please get assistance with this
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Pineapple Insurance's replyOfficial
12 May 2026, 14:49Hi Thabo🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply12 May 2026, 14:49
Official
Hi Thabo🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍