MY
Mahlatse Y
1 reviews | Active since Nov 2023
21 Feb 2024, 07:29
Frustrated
I cancelled my policy with you guys before my inception date and weeks later I’m still waiting for my refund and you still try to debit my account but I don’t have a policy with you
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
21 Feb 2024, 08:22Hi Mahlatse Yakobi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply21 Feb 2024, 08:22
Official
Hi Mahlatse Yakobi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
MY
Mahlatse Y's updateReviewer Update
29 Feb 2024, 12:26Are you still investigating even now, can I get my money back please
MY
Mahlatse Y's update29 Feb 2024, 12:26
Reviewer Update
Are you still investigating even now, can I get my money back please