Formal Complaint Regarding Unjustified Premium Increase and Inability to Cancel Policy

I am writing to formally lodge a complaint regarding the recent increase in my insurance premium with Pineable Insurance, as well as the ongoing inability to cancel my policy through your system. My monthly premium was increased from R1,082 to R2,364, which is an unreasonably steep increase without sufficient explanation, justification, or prior consultation. Such a drastic adjustment places an unnecessary financial burden on customers and raises serious concerns about fairness and transparency in pricing. Furthermore, when attempting to cancel my policy due to this increase, I discovered that your system does not provide an option to cancel. This makes the process unnecessarily difficult and gives the impression of deliberate stalling tactics, preventing customers from exercising their right to discontinue a service. A system that allows sign-ups but restricts cancellations undermines customer trust and does not reflect good business practice.