1 reviews | Active since Dec 2020
*********** fly-by-night vrot pineapple
I app**** for a policy with pineapple on the 31st of July 2025 for my new vehicle that I planned to collect on the 1st of August. I had previously done a quote with them in 2024 for a vehicle that I did not end up purchasing. During underwriting process on the 31st of July, I told the consultant pls remove that old vehicle from my profile because I never purchased it. She gave me a total premium of +~R1400. I accepted the policy. Later that afternoon I received an sms from them stating that R3262.47 would be debited. In the meantime I managed to find an alternative insurer because already this was going downhill. On the morning of the 1st of August after trying to reach them with multiple requests and messages on their app, I called the call center. Turns out the 1st vehicle was never removed from my profile either. I requested an immediate cancellation and shortly thereafter received confirmation of cancellation. Sadly on the night of the 1st, they STILL debited my account with the R3262.47 which was never the correct amount. I’m sorry to say but don’t trust these new kids on the block. Stick to the known, proven reliable companies because these little new companies are HIGHLY ***********. I’ll be updating this review to let everyone know how long it took me to recover my money😏
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
I will be asking my bank to log a ***** complaint To attempt to return my money
I will be asking my bank to log a ***** complaint To attempt to return my money
No funds received yet either.
Good day Stacey,
I hope this message finds you well.
Thank you for bringing your concerns to our attention on 04 August 2025. We sincerely apologise for the frustration and inconvenience caused, and we appreciate the opportunity to address the matter.
Upon receiving your grievance, we promptly escalated it to our Key Accounts Department. We are pleased to confirm that a refund has been processed and will reflect in your bank account in line with standard banking processing times.
Once again, we extend our heartfelt apologies and thank you for your continued patience and understanding.
No funds received yet either.
Good day Stacey,
I hope this message finds you well.
Thank you for bringing your concerns to our attention on 04 August 2025. We sincerely apologise for the frustration and inconvenience caused, and we appreciate the opportunity to address the matter.
Upon receiving your grievance, we promptly escalated it to our Key Accounts Department. We are pleased to confirm that a refund has been processed and will reflect in your bank account in line with standard banking processing times.
Once again, we extend our heartfelt apologies and thank you for your continued patience and understanding.