FLABBERGASTED and DISAPPOINTED

made a claim on the 22nd and after submitting all the necessary documents and also contact details of the Investigating Officer, I'm told that the claim is still getting validated and then I'm sent this generic response "Thank you for getting in touch. Please note that we are escalating your claim as a matter of top priority and the team will be in touch ASAP to resolve the"

It's the second time I have had a problem with claims or maybe it's the agent who assisting me, Kaashifa, its the second time I deal with her and she's online but will not respond to your messages. Now I'm stuck without a phone and laptop for a week and probably losing clients as I can't communicate with them...