DH
Dan H
1 reviews | Active since May 2020
01 Feb 2025, 08:49
First & Last Time Dealing With You!
I just got off the phone with one of your call centre agents - never mind that it is 8:45 on a Saturday morning and the last thing I want to do, on a weekend, is deal with an insurance agent. The attitude I got and the tonality of the call was disgraceful. I will not be going forward with any quotations from Pineapple if this is the type of service to expect. What if I need to make a claim? Will I be greeted with the same disdain?
Your adverts are good, but your customer service needs some serious work!
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Replies (1)
Pineapple Insurance's replyOfficial
01 Feb 2025, 09:17Hi Dan Hall👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply01 Feb 2025, 09:17
Official
Hi Dan Hall👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.