Finance & Customer Service

Almost 2 weeks later, still no assistance or proper communication, even a sense of emergency. I have been requesting my refund and it seems like I’m getting nowhere with Pineapple. If it’s not the 10-14 days process, it’s we are waiting for finance to approve, now they are saying it’s been paid but no POP was supp****, no communication was provided, worse!!! I haven’t received the money that they claim to have paid me. The team are now ignoring my calls, my emails and my what’s, and they claim to be efficient in communications! This has to be the worst new insurance ever, this is not even a car claim it’s a premium refund…but I have to fight like this…imagine going to 2 weeks with no payment