Feeling Harassed by Pineapple and Tracker Device Agents

They don’t even deserve one star, but since the rating starts at one, I’ll give it.

I purchased a car through financing, and the dealership required proof of insurance before releasing the vehicle to me. I went online for a quote, and almost immediately, someone from Pineapple contacted me to finalize it, which I accepted. At the dealership, I provided my Pineapple policy number and the documents they sent, only to be informed that proof of insurance was missing. I was advised to contact Pineapple directly to obtain it.

To my frustration, Pineapple had no contact number available online. I reached out to iWyze Old Mutual, as I saw they were affiliated, and was told that Pineapple operates strictly online and that I had to email them to request the document. Worse still, they could not confirm the turnaround time (TAT).

Due to the urgency of the situation, I requested another quote from iWyze, accepted their offer, and they sent me proof of insurance immediately, allowing me to collect my car the same day.

On 11/03/2025, I emailed Pineapple to cancel my policy, explaining my experience and why I had taken up another offer. They acknowledged the cancellation and sent me a confirmation. However, despite this cancellation, they have continued to attempt debiting my bank account repeatedly, pushing my balance into the negative.

Additionally, they keep calling to "welcome me to the group," send tracker installation agents, and contact me 3 to 6 times a day, forcing me to repeatedly explain that the policy was already canceled.

I now feel harassed and completely frustrated by their relentless calls and unauthorized debit attempts. Can someone assist me in dealing with this company? I don’t know what is going on!