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Msingathi M
1 reviews | Active since Mar 2021
10 May 2026, 08:06
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15 April 2026 I wrote here about Pineapple insurance filthy experience I received then they reply and they will comeback to me up until now nor sms nor call either email about their investigation,I knew it they will never comeback to me and they were forced to answer because I wrote in a public space about their filthy behaviour,another thing I gather I'm not the only black person they decline the claim it's more 20 black guys are stuck with the ****** insurance ever and they even suspend their own workers for no reason,they just ****ming people's money with old mutual/iwyze/omnisure
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Msingathi M's updateReviewer Update
10 May 2026, 08:11Black child you are own your own if you sign up with Pineapple,if you just sign up or you never claimed yet please do yourself a favour cancel with immediate effect before disaster happens to you,look for another well know insurance other that this fly by night
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Msingathi M's update10 May 2026, 08:11
Reviewer Update
Black child you are own your own if you sign up with Pineapple,if you just sign up or you never claimed yet please do yourself a favour cancel with immediate effect before disaster happens to you,look for another well know insurance other that this fly by night
Pineapple Insurance's replyOfficial
10 May 2026, 09:15Hi Msingathi Mbališļø
Kindly note that we have received a complaint from the Ombudsman for Short-Term Insurance. According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform, and all correspondence will be via their office. We will prepare a response that will be furnished to the ombudsmanās office addressing your complaint. We trust that you find the above in order.
Kindly note that we have received a complaint from the Ombudsman for Short-Term Insurance. According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform, and all correspondence will be via their office. We will prepare a response that will be furnished to the ombudsmanās office addressing your complaint. We trust that you find the above in order.
Pineapple Insurance's reply10 May 2026, 09:15
Official
Hi Msingathi Mbališļø
Kindly note that we have received a complaint from the Ombudsman for Short-Term Insurance. According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform, and all correspondence will be via their office. We will prepare a response that will be furnished to the ombudsmanās office addressing your complaint. We trust that you find the above in order.
Kindly note that we have received a complaint from the Ombudsman for Short-Term Insurance. According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform, and all correspondence will be via their office. We will prepare a response that will be furnished to the ombudsmanās office addressing your complaint. We trust that you find the above in order.