Fed up with Pineapple

This is honestly a mickey mouse insurance company. Their customer service agents are great but their systems are utter nonsense. An agent will assist you with your query but a few days later, it'll persist. I've been bombarded with pre-inspection messages for weeks now and they persisted even after I queried them and had an agent "resolve" the issue. Now I'm being called by 3rd party companies offering me insurance on behalf of Pineapple insurance which does not make sense. They also solicit positive reviews by using their agents to ask customers to rate their service, but I've never had an experience as positive with the insurance company itself as I have had with the individuals. Those poor agents are doing a great job with servicing as best as they can but nothing honestly gets done properly there. The agents have great etiquette and all but NOTHING EVER GETS DONE until you throw your toys.