Fed up client

Item: Pineapple Insurance
Rating: 1
Author: Tshiamo M

I had a vehicle insurance with pineapple and traded in the vehicle 2 days after my debit date and insured my new car. I then requested that I be refunded what I was debited for the 1st car and I’m still waiting for the refund. I was informed that I’d be paid in 14 working days but it’s more than a month now. Instead Pineapple is still debiting me for a car I no longer own. 😡😡😡

Helpful (0)

Replies (2)

Pineapple Insurance's replyOfficial

01 Dec 2025, 14:00

Hi Tshiamo Manamela👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍

Pineapple Insurance's reply01 Dec 2025, 14:00

Official

Tshiamo M's updateReviewer Update

01 Dec 2025, 14:34

While you are at it make sure I get what is due to me as well and don’t make me wait another “14 working days”

Tshiamo M's update01 Dec 2025, 14:34

Reviewer Update

While you are at it make sure I get what is due to me as well and don’t make me wait another “14 working days”