False and ******* Pineapple and Iwyze

I have now had enough.. I don't know what to do? I got almost killed in January, my phone ****** and Pineapple has had me up and down doing everything required from SAPS statements, I had to blacklist the phone, Get documents printed, signed and certified far from where I was staying and with out transport, printer or no money at the time it has been unbelievably difficult and stressful. Then I sit and wait then I hear it's now at Iwyze and again I wait. Constantly struggling with not having my main communication tool..Loosing that phone has been more stress than I've ever experience and I honestly trusted and believed Pineapple when signing up with them to make things worse even after my claim was rejected they still debuted me for another 3months.. I'm very sad and shocked that a company can do what they have done and not give a sh... . I've emailed both pineapple and Iwyze with no reply nore any phone call. If they can do this to me and I have pleaded with them to please atleast get me even a second hand replacement how many other people and family's have been betrayed by there false advertising and promises.