Failure to cancel insurance

⚠️ THINK TWICE BEFORE TAKING OUT A PINEAPPLE INSURANCE POLICY I am extremely disappointed with my experience with Pineapple Insurance. During August 2026, I sent THREE separate emails requesting cancellation of my insurance policy. Despite repeatedly making my cancellation request clear, my emails were apparently ignored and I received no proper confirmation of cancellation. To make matters worse, Pineapple still proceeded to debit my bank account at the end of August, even though I had already requested cancellation on three occasions. This is completely unacceptable. A customer should not have to repeatedly request cancellation and then discover that money has still been taken from their account. I am now demanding that Pineapple: • Immediately cancel my policy. • Refund the money that was debited from my account. • Stop any further debit orders. • Provide written confirmation of both the cancellation and refund. I have retained copies of my three cancellation emails and the bank transaction as evidence. To anyone considering taking out a Pineapple policy: please do your homework first and carefully consider how cancellation requests and debit orders are handled. My experience has been extremely frustrating and has seriously damaged my confidence in the company. Pineapple, I expect you to resolve this matter urgently and refund my money. Rating: ⭐ 1/5 If you want, I can also �⁠make it much harsher and more embarrassing for Pineapple, while keeping it legally safer for you to publish on HelloPeter.