FAILING TO REFUND MY FULL MONEY AND MISINFORMING CLIENTS ABOUT PRODUCTS

I DID A QUOTE IN NOV 2021 AND WAS NEVER INFORMED THAT I MUST TAKE A TELEMATICS WITH TRACKER ON A 36 MONTHS CONTRACT FOR ME TO QUALIFY FOR THE TRAVEL LESS DISCOUNT AND WHEN TRACKER CONTACTED ME TO INSTALL THE DEVICE THEY MENTIONED THAT I WILL BE CONTRACTED FOR 36 MONTHS OF WHICH I WAS NEVER INFORMED BY THE PINEAPPLE CONSULTANT. I CONTACTED THEM TO CANCEL THE POLICY AS I WAS MISINFORMED , THE CONSULTANT DIVERTED MY CALL TO HUS SALES MANAGER NEO WHO DID NOT HELP SOLVE THE PROBLEM. TO MY SURPRISE MY ACCOUNT GOT DEBITTED ON THE 1ST OF DEC AND I HAD CLEARLY STATED THAT I WILL NOT BE INTERESTED IN TAKING THEIR POLICY TILL DATE I HAVENT RECEIVED MY REFUND I HAVE BEEN CHATTING WITH ORITSHIDZA SINCE THE 1ST OF DEC TODAY IS THE 28TH AND I AM TOLD I MUST WAIT FOR PEOPLE WHO ARE ON LEAVE TO PROCESS THE REFUND THIS IS PATHETIC AND FOR THE FACT THAT THERES NO DIREECT CONTACT DETAILS EVERYTHING MUST BE TYPED ONLY THEM CAN CONTACT YOU