SB
Sazi B
1 reviews | Active since Mar 2011
03 Nov 2025, 10:38
Failed Collection
I changed my banking details and I tried to update via app but I got an error saying "cannot change debit order details within 7 days". The collection failed and when I tried to update banking details, the mandate gets issued with an incorrect date. I reach out via online chat but I am not getting any response. How do I pay the missed payment before grace ends? How do I update new banking details? HELP!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
03 Nov 2025, 10:55Hi Sazi
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
Pineapple Insurance's reply03 Nov 2025, 10:55
Official
Hi Sazi
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
SB
Sazi B's updateReviewer Update
04 Nov 2025, 14:16I am indeed beyond frustrated because yesterday after this review, Nosipho responded to my last week's online chat saying the banking details have been updated but that wasn't the case because this morning I received ANOTHER collection failure sms. I went to your app to update the banking details, selected 25th as the collection date but the bank mandate still says the collection will be on the 20th of each month, I can't approve that because it's an incorrect date.
PLEASE GET NOSIPHO OR HER SENIOR TO UPDATE ACCORDINGLY AND LET ME PAY A MISSED PREMIUM ASAP!!!!!
PLEASE GET NOSIPHO OR HER SENIOR TO UPDATE ACCORDINGLY AND LET ME PAY A MISSED PREMIUM ASAP!!!!!
SB
Sazi B's update04 Nov 2025, 14:16
Reviewer Update
I am indeed beyond frustrated because yesterday after this review, Nosipho responded to my last week's online chat saying the banking details have been updated but that wasn't the case because this morning I received ANOTHER collection failure sms. I went to your app to update the banking details, selected 25th as the collection date but the bank mandate still says the collection will be on the 20th of each month, I can't approve that because it's an incorrect date.
PLEASE GET NOSIPHO OR HER SENIOR TO UPDATE ACCORDINGLY AND LET ME PAY A MISSED PREMIUM ASAP!!!!!
PLEASE GET NOSIPHO OR HER SENIOR TO UPDATE ACCORDINGLY AND LET ME PAY A MISSED PREMIUM ASAP!!!!!