Extremely Poor Client Service.

I logged a claim for a phone cracked screen on the 13th of July, I sent in all the necessary documents and this date two weeks later I have not had any feedback, I was advised it will take 2 - 4 days, I have had promises from all personal that the mater has been escalated, (Bridget, Lizelle, Tshepo, etc..). The Debit orders went of promptly with no issues yet I still sit with no service, no feedback, no number, or human to talk to, all you get is a bot. This is a simple cracked phone screen claim. Pineapple is extremely disappointing. :( ***