bR
bernice R
1 reviews | Active since Jul 2013
06 Mar 2024, 12:25
Extremely Dissapointed
Extremely dissapointed in Pineapple insurance. I am a new client and My Excess amount was captured incorrectly as R6200 instead of R4100. Recordings were reviewed and it was confirmed, however it has been almost 2 months struggling to get this corrected. No feedback from the consultants after numerous enquiries.
I also qualify for their so called Driveless discount, however nothing has been paid back to me...so is this a lie they are advertising to get clients?
If the service is this bad with fixing a typo, how bad wil it be when submitting a claim. I requested that my insurance be cancelled due to this!
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Replies (1)
Pineapple Insurance's replyOfficial
06 Mar 2024, 15:04Hi bernice redelinghuys👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Mar 2024, 15:04
Official
Hi bernice redelinghuys👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.