SF
Savannah F
1 reviews | Active since Nov 2023
16 Nov 2023, 19:36
Extremely disappointed
I was in an accident on the 31st of August and immediately logged the claim. Someone reached out and we explained the incident numerous times. We’ve contacted the consultant on mail and email and haven’t heard back. My husband and I are extremely disappointed as this is our primary car. - which has now been standing for months. We’re unable to book a service and we’re basically paying for a car we can’t use and insurance that’s useless. I can’t believe this. Can someone please urgently contact me/ my husband on email and cell. I’m
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Pineapple Insurance's replyOfficial
17 Nov 2023, 07:53Hi Savannah Feeke👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply17 Nov 2023, 07:53
Official
Hi Savannah Feeke👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.